Training and Development
Needs Assessments and Survey Design
Expediency is the key to solving operational problems and a training program isn't always the answer. To make sure you get the right prescription, the Training division looks at company issues from many points of view. Senior management has one opinion; employees have another; and customers yet another. Needs assessments might consist of a focus group, a survey, or even one-on-one interviews. Whatever the format, we make recommendations that take everyone's perspective, budget, and time frame into consideration.
Customer Service Measurement Systems
Our organization is in the business of providing services to clients. The Training division can assist your business unit by conducting both internal and external customer audits. We will audit and measure several universal areas including: timeliness of response, accuracy of paperwork, condition of product/service, availability of product/service, courtesy of service, keeping promises/agreements, and cost of operation.
The Training division can develop both internal employee surveys and customer surveys. Upon tabulating the results we will analyze and present the findings in a narrative report format.