Training and Development

Customized Instructor-Led Training

The Training division custom designs training programs with the user's demographics and issues in mind. We can take any one of our existing classes in the course catalog and adapt it to your business goals and challenges. The class becomes a session of specific "real work" issues that can be practiced and discussed in a safe, informal environment.

The Curriculum

Customer Relations

• Creating Five-Star Service: A Commitment for Success
• Managing the Customer Service Process
• Building and Managing Telephone Relationships

Management Development

• Proven Skills for Tomorrow's Leaders
• Recruitment and Selection: Your Key to Hiring the Best
• The Art of Conflict Resolution: Strategies for Managing Resistance
• Managing Your Greatest Asset: Your People
• Performance Appraisals: Tools for Increasing Results

Sales and Marketing

• Consultative Selling Skills
• Negotiating with Confidence: Techniques for Successful Results
• High Impact Sales Presentations
• High Impact Team Presentations

Professional Skills Development

• Building Better Relationships with Effective Communication
• Instructor Development
• Maximizing Time: Streamlining Meetings
• On-The-Job Trainer Development
• Powerful Presentation Skills
• Pen-Based Communication: Maximizing the Power of the Written Word
• Project Management for Maximum Results
• Vital Time: Power Through Prioritizing

Professional Standards

• New Employee Orientation
• The New Professionalism